Saturday, June 05, 2010
Our Pukka Hotel-S-, Our Pukka Place
No typo, we now have 2 hotels to operate.
Our Pukka Place is small and so Tourist Agents from Delhi are nervous to book with us as there might not be space....for some time Praveen has said we need more rooms.
Whilst I could see what he meant...we were having such trouble with staff I was very nervous thinking that's how it always is.
Well the cook who used to drink sometimes and only worked when you looked at him- stole a phone from a client, so he got a big kick up the bum!
And Kunal who had been Praveen's assistant for many years was caught red handed stealing from us. I felt so sorry for Praveen he has treated him like a younger brother, looked after him in so many ways and we have had so many auguments. I kept saying he was lazy...I could never catch anything else as he was very good at messing up the books and covering his tracks but in my gut I was suspicious....long story ...he was caught out and he is gone.
And having shed all that flotsum and jetsum it seems to be clear sailing ahead.
We have 2 new managers to work for us, both professional, both able to keep clear records as I ask, both getting their respective hotels into shape and looking after their staff. After many, many months of looking for more reliable staff we have had a surge of people to choose from as well, and so are trialing people and building up a good team.
The feeling of this is wonderful.
All things seem possible when you have the right people on your side. When you are working with people with the same agenda as you- lesson trust your gut feelings and act. This has been a big one for me and harder for Praveen but as a team we see we have moved forward in our lessons in running hotels.
The owner is good, doing what he has said he will [our other hotel the owner is a constant headache]
We have been asking ourselves for a while what we need to do in the hotel direction- as always if you ask a question you need to LISTEN and ACT- the Universe always supplies as an answer.
A birds's nest caused the chandelier in reception fall down, when the staff saw there were eggs in the nest that was of more concern so they have been carefully rehoused in the storeroom, wheich is left open for their access. Oh India!!